Return Policy (For India)
Requests for Return of products purchased from our e-commerce portal, www.ethnicindia.co are required to be made by Users within 2 days from delivery of the product(s). Users can place their request to our Customer Care Team via email at [email protected] or call us at our number +91 9324923667.
You are required to send your details i.e. Order number/ Order ID and Reasons for Return via email.
You are requested to adhere to the below detailed process for returning the purchased products online.
After the delivery of the purchased product, if you are unsatisfied with the product subject to the issues stated ahead, kindly email us your order details of the existing product which you want to return at [email protected] The existing product needs to reach us at our Warehouse and returns can be made in the following ways-
Return Pick-up facility is available in selected locations depending on the courier services in the said location. If you choose to schedule a pick-up, you must properly wrap the product in a packet and do seal the packet. The product must be unused, unwashed, unaltered and all the tags should be intact. Keep the packet ready and open, to quicken the pickup process. Our staff may initially scan the product at the time of pickup and a quality check of the product will be conducted at our Returns Desk/Warehouse.
If return pick-up option is not available at your location, you can even Self-Return the product to us. In case your area pin code is not eligible for Return Pick-up mode then, you may self-return the product to our Returns desk/Warehouse. The product should be properly wrapped and you must ensure that the product is unused, unaltered, unwashed and all the tags are intact. Also, please mention the Order ID and Return ID of the returned product on the package.
You are required to courier the product on the below address: –
Silk India Creators
Building No A-11, 1st Floor , Pritesh Complex , Dapoda Mankoli Road , Village Val , Bhiwandi Thane-421302, Maharashtra.
For all self-shipped Returns, your shipping costs will be duly reimbursed in the Ethnic India voucher (maximum amount reimbursable is of Rs. 100 per order). You must share a scanned copy of the courier bill/receipt via mail at [email protected] Vouchers can be easily redeemable on your next purchase at www.ethnicindia.co
The courier bill/receipt should satisfy the following conditions for successful processing:
- It should contain the weight of the return product.
- Residential/office address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not go past the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
- Once the product is received at our end, it will go through an internal quality check. After the product is verified, we will process the Return request.
Terms & Conditions of Return:
- The returned product should be fresh, unwashed, unaltered and unused with the tag intact as it will be checked at our end.
- Ensure all returned items are packed securely and safely to prevent any loss or damage in transit.
- The original packaging of the item must be maintained inclusive of the tags attached.
- Fabric purchased cannot be returned if washed, used, stitched or is in damaged condition.
- Do not cut the fabric. The fabric must be in the original cut length.
- Return policy is not applicable for orders below 3 meters in case of fabric purchase.
- Return policy is not applicable for products purchased on sale.
- Printed products are printed on one side as per industry standard and cannot be returned if the customer expects print on both sides
- Once the size is confirmed with you over WhatsApp, the order is not applicable for returns
Cancellation and Refund Policy
We aim to keep in stock every product displayed on our website. However, if an item is unavailable due to any reason, we will inform you via email within two (2) working days from the date of purchase. Thereafter, you will have the option of either substituting your product with a same or higher priced product or cancelling the order. In case of cancellations, a refund will be initiated accordingly.
An easy cancellation process is available for all our valued customers.
You can cancel your online order before the product has been taken in to process for shipment or has been shipped, by making a refund request within 24 hours of placing the order and your entire order amount will be refunded.
You can make a refund request by sending us an email on [email protected]
We do not accept partial order cancellation requests.
In case you have any complaints regarding the product, please ensure that you report it to us within 2 days of receiving the product, in order to request for refunds.
Refunds will be granted only in the following cases:
- Genuine size issues, only for unused, unaltered garments with tags
- Genuine quality issues, that is visible defect
- Packages lost in transit
- If a wrong item has been delivered to you
No refunds will be given in the following cases:
- In case of minor design and colour variations
- Products returned in a used or damaged condition
*Refunds will be made after we have received the product and duly verified it. Exceptions to the above would be made if the package has been lost in transit where the customer needs to provide the Courier slip with AWB number.
For Credit Card/Debit Card/Net banking.
Our refund takes around 10 to 15 working days after initiating the refund. Refund will be credited in the same account which was used for making order payment)*
Shipping charges will be deducted from the amount and the remaining amount will be credited if the order is returned by you.
For COD (Cash on Delivery) Transactions:
Refunds will be given in the Ethnic India Voucher or Bank Transfers. COD orders are not eligible for cash refunds as we do not have this facility via courier partners
*Please note that the timing of the actual account credit is dependent on multiple third-party agencies such as banks and payment gateways.
Embroidery and Colour
We regard the inherent qualities of our products with utmost care and we ensure the quality of our products but due to the nature of fabrics, we do not guarantee the garment’s embroidery or any colour bleeding therein.
The fit of our clothing depends on the cut, fabric and style of every garment. Some garments are designed to have a loose, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide available with each product to select the size or fit which is best suitable for you. Due to the nature of different fabrics the given measurement can differ marginally.
We have done our best to display the colours of the products shown on this website as accurate as possible. However, the colour of the physical products may be different from the ones displayed on the website which could be due to the settings of your monitor or colour of your visual display or resolution of the image or lights used while taking the photographs of the products.
We request you to read the washing instructions carefully as mentioned on the tag of the product and follow the same to avoid any damages to it.
Transactional Disputes if any would be subject to exclusive jurisdiction of courts of Mumbai. We, as a merchant, shall be under no liability whatsoever, in respect of any loss or damages arising, directly or indirectly, from the decline of authorization for any transaction on account of the Cardholder/customer, having exceeded the pre-set limit mutually agreed by them with their acquiring bank.
The Company reserves the right to amend and/or alter any of the above policy terms and conditions at its sole discretion.
International Return & Exchange Policy (For Countries excluding India)
International orders cannot be returned, exchanged or refunded due to certain custom duty norms and policies of each country.
ALL CHARGES SUCH AS VAT / CUSTOM DUTY / LOCAL TAXES / IMPORT DUTIES ARE BORNE DIRECTLY BY THE CUSTOMER as per the local laws of the country. The said charges will be paid directly to the respective courier partner at the time of delivery. We will not refund any such charge(s)